Is Applecare Worth It? - comment page 1

Is Applecare worth it, when buying an Apple device?  Applecare is worth it for some products and not a good idea for others.  Let’s look at the FACTS. What is Applecare? Applecare is Apples warranty program for the expensive electronic … Continue reading

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3 Responses to Is Applecare Worth It? - comment page 1

  1. I don’t think applecare on an iphone is worth it at all. Another $100? No way.
    I replaced my wife’s iphone screen in about 30 minutes with a youtube video and a $25 replacement part from Amazon.

    You’re replacing the thing every year or two anyway, i would just deal with the broken screen. I know the $200 price is “subsidized” by the plan, but that’s essentially a 50% warranty. Pass.

    • I think it depends on if you sell your phone or throw it away. A broken phone will be worth less on Ebay for example.

  2. Here is my email from earlier today to Apple Care–>

    Date: 1 May 2013 15:53
    Subject: Re: MacBook Pro 17″ case ID : 420128552
    To: someone at apple dot com

    I have been left for months now with a machine with a battery which often only lasts half the time, sometimes suddenly shuts off, and will a few times per month display “service battery”. I can’t rely on the machine except if it plugged into the mains. Some days I pick it up to take it to a cafe, and within 20 minutes (like yesterday) the problem is there, so I have a non-usable laptop. Other days, like today it is fine. So I’ve been stuck for months with a laptop I can only trusted to be mains powered. This is not what I envisaged which I spent 300USD on Apple Care for the 3000USD laptop.

    I was further further disappointed that you would not simply take my word at the very start of the case, months ago, as well as screenshots that the machine was saying “service battery”. I’ve even ran the diagnostic, tracing and capture tools you sent me and sent you the results whilst “service battery” was on screen.

    It is clear to every man and his dog that it is a battery problem and this has been abundantly clear from the start, months ago. I am very sure “service battery” warnings mean exactly that, service the battery. All I wanted, was the battery serviced.

    I informed Apple that after years of normal operation the non-user replaceable battery in my Macbook Pro suddenly started lasting only half the normal time whilst displaying a system warning of “service battery”, even though it has a very low cycle count. I informed Apple at the time that the problem was worse in cold weather. Rather than agree to replace the battery, I was told:

    1) I may live in an apartment not within the temperature range suitable for Apple products [however my apartment runs warm at 23-25C]

    Today when you called, was the final straw for me. I’ve now given up with Apple Tier 2 support (why Tier 1 could not have replaced the battery, I don’t know) after being greatly aggravated by you. You told me you were not prepared to immediately repair the laptop (replace the battery) because:

    2) I may be running too many applications [even though it’s stupid even to consider this, it was only a few weeks ago I formatted the disk and clean installed 10.8.3].

    Massive amounts of my time, more than the cost of the machine including Apple Care (I’m a freelancer so each hour costs), and massive amounts of Apple time have been wasted with pointless endless email threads and International calls; lasting hours.

    As I said months back when I first called Apple Care, “service battery” means service the battery.

    I’ve been super patient so far.

    But from today onwards, I plead yet again that you escalate this upwards within Apple (you told me last week this was not possible) and I ask that you never contact me again.

    I’ve been patient, but after today, I have to say, I find you completely ignorant and/ incompetent and/or quite possibly, a warped personality. Whatever it is, you are sitting representing Apple and Apple Care at Tier 2 and even though I am patient, I want nothing more to do with you.

    I simply want the battery “serviced”, as I did months ago, so that I can unplug it without worrying the juice will go very quick and “service battery” warnings will pop up. This has always seemed so simply, I can’t for the life of me understand why room temperatures and now the amount of applications run get mentioned all the whilst, the machine never gets the battery serviced.

    I will not be buying Apple Care as a result of this experience ever again, and I have four machines, three of which have Apple Care.

    Rather than further waste my time further, as well as Apple’s time, I suggest that you familiarise yourself with David Icke; he’s a British author who exposes the reptilian bloodline that rules the world.

    Because then you can keep up your entirely incompetent Apple Care support, annoy customers for apparent enjoyment purposes, you’ll have some extra excuses other than “too many applications” or “wrong apartment temperature” for not repairing Mac Books with “service battery” issues, plus the customer may even get a laugh, rather than wanting to cry after every call with Apple Care.

    Maybe I may suggest a couple? C) 12-foot, blood-sucking lizards are drinking the battery juice as part of their shapeshifting reptilian plan for ongoing world-control [1] REMOVED [2] d) the moon is sucking up the battery juice as part of “The Illuminati takeover” [3].

    Hopefully one day, Apple Care will replace the battery and I can have a Macbook Pro I can use without mains supply. Until then enjoy Icke, he’d be great in Apple Care support, if you are anything to go by.